Privacy Policy for e-Vidhayak Dispur

Welcome to e-Vidhayak Dispur ("App"), developed and maintained by Xopuntech India Pvt. Ltd. ("Company", "we", "our", or "us").

e-Vidhayak Dispur is a digital citizen engagement platform that enables citizens, elected representatives, administrators, and government executives to communicate efficiently, submit and manage public grievances, monitor issue resolution, and improve governance.

This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use the e-Vidhayak Dispur mobile application and related services.

By downloading, installing, registering, or using the App, you agree to the collection and use of your information in accordance with this Privacy Policy.

Depending on your role and usage of the App, we may collect the following information.

We use your information to:

• ✓Register and authenticate users via mobile OTP verification
• ✓Verify user residency and constituency using GPS coordinates and Voter ID uploads
• ✓Process, track, and resolve citizen grievances and suggestion submissions
• ✓Route submissions to the correct MLA office, Administrator, or Government Executive
• ✓Provide real-time push notifications and updates regarding submission status
• ✓Display local constituency news, notice boards, development projects, and directory contacts
• ✓Enable localized help updates through details of local Sewa Kendras
• ✓Audit administrative activities and maintain grievance records
• ✓Detect and prevent platform abuse, duplicate registrations, or fraudulent activity
• ✓Maintain overall security and platform diagnostics
• ✓Comply with applicable legal, public administration, or governmental obligations

The system enforces strict role-based access control. Information visibility is restricted depending on the user's registered role:

Access to personal data (such as phone numbers and Voter ID images) is restricted strictly to authorized staff roles necessary to perform issue resolution.

Depending on the features you use, the e-Vidhayak Dispur mobile App requires the following device permissions:

These permissions can be enabled or disabled at any time through your device settings, although disabling them will prevent associated features from operating.

We do not sell, rent, or trade your personal information. Information is shared strictly within the scope of resolving submitted grievances:

• MLA Office and Department Resolvers: Submissions (with title, description, attachments, location, and submitter profile) are shared with the elected MLA, Administrators, and assigned Government Executives to facilitate investigation and action.
• Service Providers: We share data with trusted infrastructure service providers supporting OTP SMS delivery, Firebase messaging, and secure cloud storage.
• Legal & Compliance: Information may be disclosed if required by law, subpoena, or to comply with official government audit obligations.

We enforce strict data-protection agreements with all support service providers to prevent unauthorized handling.

The App integrates the following third-party components to support critical workflows:

Firebase Cloud Messaging only processes non-identifiable device tokens necessary to deliver notification payloads to your mobile device.

We implement appropriate administrative, technical, and organizational safeguards to protect your information, including:

Although we strive to protect your information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain your information only for as long as necessary to:

• Provide our services
• Maintain complaint records
• Meet contractual obligations
• Comply with applicable laws, resolve disputes, and enforce our policies

After the applicable retention period expires, information may be securely deleted, anonymized, or archived where permitted by law.

Subject to applicable laws, you may have the right to:

• Access your personal information
• Update or correct inaccurate information
• Request deletion of your account or personal information where legally permitted
• Withdraw permissions granted to the App
• Request information about how your information is processed
• Contact us regarding privacy concerns

Certain records related to public administration, grievance history, or legal compliance may be retained where required by law.

You may request the deletion of your account and associated personal information at any time.

After verifying your identity, we will process your request within a reasonable period. Please note that certain information may be retained where required to comply with legal obligations, resolve disputes, prevent fraud, or maintain records required for public administration or grievance handling.

The mobile application does not use browser cookies.

However, certain third-party services may use technologies necessary for authentication, analytics, diagnostics, notifications, or application performance.

The App is not intended for children under the age of 13.

We do not knowingly collect personal information from children under 13 years of age. If we become aware that such information has been collected without appropriate consent, we will take reasonable steps to remove it.

If cloud infrastructure or third-party service providers process information outside your country, appropriate safeguards will be implemented in accordance with applicable data protection laws.

We may update this Privacy Policy from time to time.

Changes become effective immediately upon publication within the App or on our official website. Users are encouraged to review this Privacy Policy periodically to remain informed about how their information is protected.

If you have any questions, concerns, privacy requests, or would like to request account or data deletion, please contact us:

By downloading, installing, registering, or using the e-Vidhayak Dispur App, you acknowledge that:

• You have read and understood this Privacy Policy.
• You agree to the collection, use, processing, storage, and disclosure of your information as described in this Privacy Policy.
• You consent to the use of your information for providing the services offered through the App.